Scarlett is an AI phone and text-messaging assistant operated by Lifted Holdings LLC ("Lifted Holdings," "we," "us"). This policy explains what information we collect when Scarlett places or receives calls and messages, how we use it, and the choices you have.
Lifted Holdings LLC is the business responsible for Scarlett. You can reach us at the contact details in Section 10.
Scarlett makes and takes phone calls and text messages on behalf of Lifted Holdings and its authorized account holders — for example, to resolve a billing question, reach a support line, confirm an appointment, or relay account information the account holder has authorized. When Scarlett acts on someone's behalf, it does so with that person's authorization and discloses that it is an AI assistant when identity is discussed.
We do not ask for or store full payment card numbers or card security codes. Scarlett is built so that card numbers are never captured in a call transcript or text; payments are handled through secure, dedicated channels only.
Scarlett sends SMS text messages only to individuals who have opted in — for example, by giving a phone number for follow-up, requesting a text during a call, or otherwise agreeing to be contacted by text. Message frequency varies by conversation. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. See the Terms of Service for the full SMS program terms.
Mobile information — including your phone number and your consent to receive texts — is used solely to operate this messaging program. It is not sold, rented, or shared with third parties or affiliates for their own marketing.
Calls may be transcribed so Scarlett can understand and act on the conversation, and a redacted transcript may be retained as a record of what was discussed. Where a call is recorded or transcribed, Scarlett will say so consistent with applicable law. Sensitive data such as card numbers is filtered out of stored transcripts.
We use trusted providers to deliver the service, under contracts that limit their use of data to providing that service to us:
These providers process data on our behalf and are not permitted to use it for their own marketing.
We keep call and message records only as long as needed for the purposes above and to meet legal and recordkeeping requirements, then delete or de-identify them.
Lifted Holdings LLC
535 Pine Road, Suite 105, Newnan, GA 30263
Email: privacy@liftedholdings.com
We may update this policy; the "Last updated" date above reflects the latest version. Material changes will be posted on this page.